AUTOTRADE COMPANY · QUANTUMVAULT

Delete your account

Request deletion of your Autotrade Company account and associated data.

Request by email

You do not need the app installed or an active sign-in to start a request.

  1. Email support@autotrade.company, preferably from the email address registered to your account.
  2. Use the subject Delete my Autotrade Company account and state that you want your account and associated data deleted.
  3. If you no longer have access to your registered email, say so. Support will help verify ownership through an appropriate alternative.
Write deletion request

This button opens your email app. Your request is sent only when you send the email. If no email app opens, copy the address and subject into your preferred email service.

Request from the app

Open Profile → Delete account, review the explanation, enter your current password, type DELETE, and choose Submit deletion request. A confirmation appears when the request is recorded. This method does not require sending a separate email.

What happens next

Support reviews the request and verifies account ownership before erasure. A submitted request is not an immediate deletion or an account deactivation. Support will contact you about completion or any additional steps. You can contact support at any time to ask about progress or withdraw an uncompleted request.

Do not send your password, recovery phrase, wallet private key or unnecessary identity documents by email. The in-app password field is used for reauthentication and is not stored with the deletion request.

Data covered

Deletion covers the account profile and authentication records, linked wallet records, saved items, preferences, account activity and associated service records. The deletion request record is removed when processing is complete. Ask support if you also want unrelated support correspondence removed.

Balances, pending activity and retained data

You may submit a deletion request even if your account has a balance or open activity. Support will help resolve outstanding balances, pending deposits or withdrawals, active stakes or disputes without treating the request as a waiver of your funds. Records needed to resolve those matters remain until resolution; support will explain the reason and scope.

If a specific legal obligation requires records to be retained beyond resolution, support will identify the applicable record types, reason and duration. Deleting the app alone does not delete your server account. Public blockchain records cannot be erased by the operator; provider logs and backups follow their respective retention/deletion processes.